Remote IT Support
Remote IT support you can see and stop at any time.
Many problems can be fixed without anyone driving anywhere. A technician connects to your computer only with your permission, you see everything on screen, and you can end the session whenever you want.
What’s included
What Tarchos handles
- Software installation, updates and troubleshooting
- Email, account and sign-in problems
- Printer and device setup that does not need hands-on work
- Performance and error clean-up
- Guided help: we walk you through it while you drive
Sound familiar?
Problems this solves
- An error message you do not recognize
- A program that will not install or update
- Email or a shared calendar that stopped syncing
- A setting you cannot find
Not sure this is the right service? Describe the problem and we’ll point you the right way.
How it works
From first message to finished work
- Request help
Use the support form and choose remote support. We confirm who you are before any session.
- Start the session
You get a one-time link to the remote-support tool directly from Tarchos. You run it and approve the connection.
- Watch it get fixed
The session is visible on your screen, and you can end it at any time.
- Session ends
Access ends with the session. Nothing stays installed for unattended access unless you agree to it in writing.
Questions
Remote IT Support: common questions
Is remote support safe?
Sessions only start when you approve them, they are encrypted, and you see what is happening. Tarchos will never contact you out of the blue and ask to connect. If someone does, it is not us. Hang up.
Do you offer remote support outside South Florida?
Yes, where the problem can be handled remotely. Ask through the form.
Can you connect when I am not there?
Only for managed clients who have agreed in writing to unattended access for maintenance, and only on the devices listed in that agreement.
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Proactive maintenance, updates, monitoring and ongoing support for your office, for one predictable monthly arrangement.
Learn moreTell us what you need.
Request support for a problem you have now, or book a free consultation to talk through your office’s IT.