Business IT Support
Everyday IT support for offices that need to keep working.
Printers that will not print, a new hire who needs a working computer by Monday, software that keeps crashing. Get it fixed by someone who explains what happened and how to avoid it next time.
What’s included
What Tarchos handles
- Workstation and laptop setup, including moving files and settings from an old machine
- Printer, scanner and multifunction-copier setup and troubleshooting
- Email, Microsoft 365 and Google Workspace account help
- Software installation, licensing and troubleshooting
- User onboarding and offboarding
- Remote assistance for quick fixes, on-site visits when hands are needed
Sound familiar?
Problems this solves
- A shared printer that only works for some people
- Email that will not sync on a phone or laptop
- A business application that crashes or will not install
- Slow computers that make simple tasks take all day
Not sure this is the right service? Describe the problem and we’ll point you the right way.
How it works
From first message to finished work
- Tell us what is wrong
Use the support form. Screenshots or error messages help.
- Get a plan
You hear what is likely causing it and what it will take before billable work begins.
- Fixed remotely or on-site
Whichever is faster for the problem, with your approval.
- Wrap-up
A short summary of what was done and anything you should watch for.
Questions
Business IT Support: common questions
Do I need a managed plan to get support?
No. You can request help for a single problem. If the same issues keep coming up, a managed plan may cost less overall, and that conversation is free.
Can you work with the software our industry uses?
Usually, yes, for installation, updates, access and connectivity problems. For problems inside the application itself, we work with the vendor’s support on your behalf when you authorize it.
Related services
Managed IT Services
Proactive maintenance, updates, monitoring and ongoing support for your office, for one predictable monthly arrangement.
Learn moreRemote IT Support
Secure, permission-based remote assistance for software problems, setup and quick fixes, with no travel time.
Learn moreComputer Repair
Windows troubleshooting, hardware diagnosis, upgrades and performance problems for desktops and laptops.
Learn moreTell us what you need.
Request support for a problem you have now, or book a free consultation to talk through your office’s IT.