Remote Support

Fast, Secure Remote Assistance

Download the Tarchos Remote Support tool so our technicians can securely connect to your device and resolve issues quickly — no technical knowledge required.

Download for Windows

Windows 10 & 11  •  64-bit  •  No account required

How It Works

Up and running in three steps

No installation required. Download, run, and share your ID — your technician handles the rest.

1

Download & Run

Click the download button above and run the file. No installation or account needed — it opens immediately.

2

Share Your ID & Password

The app shows a 9-digit ID and a one-time password. Read these to your Tarchos technician over the phone or chat.

3

Technician Connects

Your technician enters your ID and password to start the session. You can watch everything they do in real time.

4

Close When Done

When the session is over, simply close the app. The password changes every time the app is opened — no one can reconnect without a new code.

Your Privacy

What we can and cannot do

We take your privacy seriously. Here is exactly what happens during a support session — nothing more.

What we CAN do during a session
  • View your screen in real time
  • Move your mouse and type with your permission
  • Transfer files you explicitly approve
  • Open and close applications to diagnose issues
What we CANNOT do
  • Connect without your ID and one-time password
  • Access your device after the session ends
  • Connect again without a brand new password from you
  • See your screen when the app is closed
  • Access files without your knowledge
Your data & infrastructure
  • All session traffic is end-to-end encrypted
  • Our relay servers are fully self-hosted — no third-party cloud
  • No account or personal information is required to use this tool
  • Session data is not stored or recorded unless agreed in writing
You are always in control
  • You can see everything the technician does in real time
  • You can end the session instantly by closing the app
  • A new password is generated every time the app starts
  • Sessions require your active participation to begin
FAQ

Common questions

Everything you need to know before getting started.

No installation is required. Just download and run the file. It works immediately without admin rights or any setup.
No. Every session requires a one-time password that is only shown when the app is open. The password changes every time the app is restarted. Without this code, no one can connect.
Yes. All traffic is encrypted end-to-end. Tarchos runs its own self-hosted infrastructure — your session data never passes through third-party cloud services.
Simply close the Tarchos Remote Support app. The session ends immediately and the technician is disconnected. You can also press the disconnect button inside the app window at any time.
Some antivirus tools may flag remote support software. Tarchos Remote Support is safe. If your antivirus blocks it, you can add an exception or contact us and we can assist you through the process.
Windows 10 and Windows 11 (64-bit) are fully supported. If you are on an older version of Windows, please contact us and we will find an alternative solution.

Ready to get help?

Download the app, call or message your Tarchos technician, and we will have your issue resolved in minutes.

Download for Windows

Questions? support@tarchos.net